cisco uc integration for microsoft lync 2013

Happy to set up a hosted Lync/Cisco demo for you. QoS w/ failover. Unified experience anywhere in the world across any device. Limited or no capx, EASY & Fast to roll out, 100% support/updates included in monthly cost. I will make this suggestion - look at cloud hosted Lync and Hosted Cisco Call Manager. Proper discovery is required to really be able to recommend one solution over the other. The network is going to be the biggest factor when it comes the quality or voice.įor either option, you'll want to implement a dedicated connection with MPLS / QoS to guarantee voice quality - and failover/DR to add redundancy.īoth Cisco and Lync are great products with some very robust UC features. If you have specific questions let me know.Ĭisco / Lync will both be very good options - i'd suggest demoing both from qualified VAR's.ĭamian - Marc is right on the money.

I've not dealt much with microsoft support (unsure if its equivalent in quality). I consider them more reliable/robust but i suppose that's matter of personal preference/opinion ) Phone options and configuration options are far (far) more granular on the Cisco side - and of course you can get TAC support.

Cisco adopted a linux underlying appliance model for their IPT servers where lync is pure microsoft windows servers. Lync tends to fall down in traditional telephony features (many short comings with traditional telephony features call routing/queing, call handling, attendant consoles etc) as well as physical phone selections.Ĭisco is more a traditional telco/network company but has been pouring resources into jabber and jabber mobile and in my opinion its more polished than lync mobile (desktop client is a wash although i still think Microsoft has a slight edge). Lync generally finds the best adoption in environments that are younger and more mobile (laptop users). I work on both lync and cisco solutions - although mostly on the Cisco side of the house. UC540 isnt at all competitive with what he's asking for :)

Cisco uc integration for microsoft lync 2013